PG&E Updates

new  January 20, 2017

StormSafety

A new series of winter storms is on track (through Sunday) to impact PG&E territory with periods of rain and gusty south winds.  The potentially strongest storm of the series arrives Saturday / early Sunday with more rain, gusty south winds.  There is still considerable uncertainty on storm strength.
 
PG&E is prepared with additional crew supporting storm response.  As we have seen, there is the potential for flooding, earth movement, and downed trees.  We may see multiple power outages over large areas, which may result in delayed time for power restoration.
 
General public number for Downed power lines and customer outage reports:  After reporting the downed line, call our 24-hour Residential Customer Service Center at 1-800-743-5000. Consider downed power lines still active. Stay away from the lines and keep others away from them. Call 911 immediately to report the location of a downed line.

January 9, 2017

During the Storm

  • The safety of our customers and the communities in our service area is PG&E’s top priority.
  • PG&E has been preparing for winter storms such as this for many months and has extra crews on alert and responding to outages as soon as they occur. PG&E’s emergency-response center remains activated today as well as local and regional emergency-response centers. Approximately 1,520 employees and contractors have been responding to customer outages and storm response since the start of the storm on Saturday, January 7 at 9:30 A.M.
  • Wet and windy conditions have caused trees, limbs and other debris to fall into power lines, damage equipment and interrupt electric service.
  • Our crews continue to work safely today to restore service to our customers and communities in our service area that were affected by the storms.
  • As of 7:00 p.m. Sunday, January 8, 2017, approximately 66,160 PG&E customers were without power as a result of the storm. That includes about 16,844 customers in the Bay Area. Since the storm began, more than 478,989 customers have experienced power outages; More than 86 percent have been restored.
  • We expect nearly all customers affected by the weekend storm to have their power restored by late Monday.

 

 

Customer Storm Preparedness Tips

  • PG&E encourages customers to have a plan, prepare for power outages and above all else, stay safe.
  • Have flashlights, radios and fresh batteries ready, and know where to go for updates on storm conditions and power outages.
  • Customers can get updates on outages in their neighborhood through a variety of channels.
    • Customers can also log-in to their account through https://www.pge.com/ and sign up to receive proactive outage alerts through email, text or phone
  • If you have a telephone system that requires electricity to work, such as a cordless phone or answering machine, plan to have a standard telephone or cellular phone ready as a backup.
  • Have fresh drinking water, freeze plastic containers filled with water to make blocks of ice that can be placed in your refrigerator/freezer during an outage to prevent foods from spoiling. Blue Ice from your picnic cooler also works well in the freezer.
  • Secure outdoor furniture, lightweight yard structures and decorative lawn items that can be blown by high winds to prevent them from damaging overhead power lines and property.
  • If you have a stand-by generator, make sure that it’s installed safely and inform PG&E to avoid risking damage to your property and endangering PG&E workers. Information on the safe installation of generators can be found on our website at www.pge.com/generator.

 

Power Outage Safety Tips

  • Treat all low hanging and downed power lines as if they are energized and extremely dangerous. Keep yourself and others away from them. Be aware of trees, pools of water and other objects that may be in contact with power lines. If you see damaged power lines and electric equipment, call 911, and then notify PG&E at 1-800-743-5002.
  • During an outage, use battery-operated flashlights, and not candles, due to the risk of fire. If you must use candles, keep them away from drapes, lampshades, holiday trees and small children. Do not leave candles unattended. 
  • If your power goes out, unplug or turn off all electric appliances to avoid overloading circuits and fire hazards when power is restored. Simply leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.
  • Street lights: At night, the streets will be much darker than usual and will look different. Follow all posted speed limits – or drive a bit slower. Use turn signals when changing lanes and especially at corners with crosswalks.
  • Traffic Signals: If traffic signals are out or flashing red, come to a full stop at every intersection, and proceed as you would at a four-way stop.
  • Children and pedestrians: When driving, watch for children and pedestrians crossing streets in or out of the crosswalk. They may be wearing dark clothing and be difficult to see. If you are walking at night, take a flashlight with you and wear light-colored or light-reflective clothing.

 

If your vehicle comes in contact with a downed power line:

·         Stay inside! The safest place is in your car. The ground around your car may be energized.

·         Honk the horn, roll down your window and yell for help.

·         Warn others to stay away. Anyone who touches the equipment or ground around the vehicle may be injured.

·         Use your mobile phone to call 911.

·         Fire department, police and PG&E workers will tell you when it is safe to get out of the vehicle.

 
Go to http://www.pgecurrents.com/ for more news and perspective from Pacific Gas and Electric. Proud Chairman's Circle Member of the Napa Chamber of Commerce.
 

 


August 11, 2016

Today Is 8/11, A Natural Reminder To Call 811 Before Digging

Today is Aug. 11 (8/11 on the calendar),which serves as a good reminder to everyone to call 811 a few days before digging to identify the approximate location of underground utility lines.

 

Every six minutes an underground utility line is damaged because someone decided to dig without first calling 811, and we at the Napa Chamber do not want anyone to become part of the statistic.

 

Utility services that your family depends on, such as cable TV, high-speed Internet, landline telephone, electric, gas, water and sewer, are buried underground in many communities. Striking one of these lines can result in inconvenient outages for entire neighborhoods, harm to yourself or someone else, and repair costs.

 

When you call 811 a few days before you plan to start your project, a local one-call center representative will collect your information and notify the affected local utility companies of your intent to dig. A professional locator will then visit the dig site to mark the approximate location of all underground utility lines with paint, flags or both. Once your site has been marked, it is safe to begin digging around the marked areas.

 

No matter the type of project – installing a mailbox, putting in a fence, planting trees or shrubbery, building a patio or deck, or excavating a new garden area – make sure to call 811 several days prior to digging to have your site properly marked, and remind our customers, as well as your friends and family, to do the same. Always call 811 before you dig and know what’s below.

 

Click here to learn more

 

archived May 14, 2015

Summer’s Coming – Get the latest on HVAC tune-ups and rebates

One of the best ways to save energy and improve building comfort is to make sure your HVAC system is working properly.  PG&E has several program offerings to help you save.  Learn More

For more information on our energy efficiency solutions, please contact your local PG&E representative Ashley Roberts at aerd@pge.com

 


 

Dig Safely by Calling 811 Two Days Before you Begin your Outdoor Project

April 6, 2015

Pacific Gas and Electric Company (PG&E) is using National Safe Digging Month (April) to encourage California residents and businesses to continue to lead by example and always call 811 before any digging project. It is a fast, free service that ensures you know what’s below ground before you dig.

Homeowners and contractors will help protect the safety of their communities’ and can prevent outages with a simple call to 811. In California, contractors are required to provide notification of their intent to dig two working days in advance. Failing to do so can result in costly fines and delayed projects.

Click here to view more

 


 

PG&E Plans to Offer Customers a Community Solar Choice in 2015

January 29, 2015

Pacific Gas and Electric Company (PG&E) today received permission from state regulators to offer electric customers a new clean energy program that will provide up to 100 percent solar power for a modest cost premium each month. PG&E expects to start enrolling customers in the fourth quarter of this year.

Click here to view more

 


 

PG&E Recognized by Chamber of Commerce as Large Business of the Year

January 28, 2015

As a member of the Napa Chamber of Commerce for more than 65 years, PG&E is one of many long-standing local businesses in the Napa Valley community. In 2014, that partnership evolved when a 6.0 earthquake hit Napa residents on Aug. 24. Over the next few days, PG&E crews worked tirelessly to restore power, repair gas leaks and ensure the entire Napa community received safe and reliable gas and electric service.

On Friday (Jan. 23), the Napa Chamber of Commerce recognized PG&E for its unprecedented response during the earthquake with its Large Business of the Year Award. Among more than 200 attendees, including State Senator Lois Wolk, Assemblymember Bill Dodd and Mayor Jill Techel, PG&E expressed gratitude to Napa residents and graciously accepted the prestigious award.

Click here to view more

 


 

PG&E Implementing Plans for Pending Storm

December 9, 2014

With a major storm now heading toward Northern and Central California, PG&E is reminding customers that power outages may occur this week due to significant rainfall, potential flooding and high winds. PG&E is implementing its emergency preparedness plans and utilizing advanced technology to be ready to restore service to impacted customers safely and as quickly as possible.

PG&E urges customers to stay safe during storms and remember the following safety tips:

  • Always treat low hanging and downed power lines as if they are energized and extremely dangerous. Keep yourself and others away from them. Be aware that trees, pools of water and other objects that may be in contact with power lines. If you see damaged power lines or electrical equipment, call 911 immediately and then notify PG&E at 1-800-743-5002.
  • During a power outage, use battery-operated flashlights, and not candles, due to the risk of fire. If you must use candles, please keep them away from drapes, lampshades, holiday trees and small children. Do not leave candles unattended.
  • Customers with generators should make sure they are properly installed by a licensed electrician in a well-ventilated area. Improperly installed generators pose a significant danger to crews working on power lines.
  • If you experience an outage, unplug or turn off all electrical appliances to avoid overloading circuits and to prevent fire hazards when power is restored. Simply leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.

 


 

Make Decorating with Holiday Lights Safe, Efficient and Fun

Every Thanksgiving, after the turkey has been devoured and families settle down for an evening of parades and football, many people begin to think about how they’ll decorate their homes and businesses for the holiday season. Pacific Gas and Electric Company (PG&E) reminds customers that while holiday lighting truly adds to the season, it can also significantly increase the potential for fire risk, injury and electric shock if the proper precautions aren’t followed while decorating.  Adding to possible safety risks, older, non-energy-efficient lighting can severely impact customers’ power bills.
 
“We’re asking our customers to please be safe while trimming the tree and decking the halls over the next few weeks,” said Laurie Giammona, PG&E’s chief customer officer. “Brightening our communities with holiday lights is a great tradition, but we need everyone to be aware of their surroundings to avoid electric hazards and to prevent fires. Our safety tips are simple to follow and help make sure everyone has a safe and joyful holiday.”
 
To ensure that customers remain safe throughout the holiday, PG&E offers the following safety tips that customers can use as they decorate for the season.

Please visit http://www.pgecurrents.com/video/save-energy-stay-safe-while-stringing-holiday-lights/

 


 

PG&E Storm Updates

December 11, 2014

This current weather system is expected to be the biggest storm to impact our service area over the past several years with forecasted wind gusts up to 60 mph in some areas. The strongest winds and heaviest rain are expected Thursday.

  • System-wide, PG&E is working to restore power to approximately 122,000 customers
  • In Marin and Napa, PG&E crews are working to restore power to a total of 3,293 customers spread over 101 outages
  • 99.6% of all impacted customers have been restored within 6 hours
  • Rain and high winds are expected to continue for the next several hours and I will be monitoring any new outages

Customers can get updates on outages in their neighborhood by:

  • Contacting our outage information line at 1-800-743-5002
  • Accessing our Electric Outage Map online.
  • Requesting to receive proactive outage alerts through email, text or phone through our website at pge.com

PG&E is utilizing technology to help us restore power more quickly and efficiently after a storm.  This includes the installation of automated equipment that “self-heals” the grid as well as timely and accurate outage data from our network.

SmartMeter™ technology is the backbone of the Smart Grid and plays an important role in our response to power outages during a storm.  We receive SmartMeter™ data within seconds of an outage to help us determine the scope and level of response needed.  The data alerts our emergency response centers when they’re out of power and help electric system operators pinpoint the exact location of an outage. They also tell us when power has been restored.  We can signal individual meters to help us determine if they’re out of power or not before repair crews leave a neighborhood.

 

Storm Safety Tips for Customers:

Treat all low hanging and downed power lines as if they are energized and extremely dangerous. Keep yourself and others away from them. Be aware of trees, pools of water and other objects that may be in contact with power lines.  If you see damaged power lines and electric equipment, call 911, and then notify PG&E at 1-800-743-5002.

During an outage, use battery-operated flashlights, and not candles, due to the risk of fire. If you must use candles, keep them away from drapes, lampshades, holiday trees and small children. Do not leave candles unattended

Customers with generators should make sure they are properly installed by a licensed electrician. Improperly installed generators pose a significant danger to our crews working on power lines

If you experience an outage, unplug or turn off all electric appliances to avoid overloading circuits and to prevent fire hazards when power is restored. Simply leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.

 


 

PG&E Implementing Plans for Pending Storm

December 9, 2014

With a major storm now heading toward Northern and Central California, PG&E is reminding customers that power outages may occur this week due to significant rainfall, potential flooding and high winds. PG&E is implementing its emergency preparedness plans and utilizing advanced technology to be ready to restore service to impacted customers safely and as quickly as possible.

PG&E urges customers to stay safe during storms and remember the following safety tips:

  • Always treat low hanging and downed power lines as if they are energized and extremely dangerous. Keep yourself and others away from them. Be aware that trees, pools of water and other objects that may be in contact with power lines. If you see damaged power lines or electrical equipment, call 911 immediately and then notify PG&E at 1-800-743-5002.
  • During a power outage, use battery-operated flashlights, and not candles, due to the risk of fire. If you must use candles, please keep them away from drapes, lampshades, holiday trees and small children. Do not leave candles unattended.
  • Customers with generators should make sure they are properly installed by a licensed electrician in a well-ventilated area. Improperly installed generators pose a significant danger to crews working on power lines.
  • If you experience an outage, unplug or turn off all electrical appliances to avoid overloading circuits and to prevent fire hazards when power is restored. Simply leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.

 


 

Make Decorating with Holiday Lights Safe, Efficient and Fun

Every Thanksgiving, after the turkey has been devoured and families settle down for an evening of parades and football, many people begin to think about how they’ll decorate their homes and businesses for the holiday season. Pacific Gas and Electric Company (PG&E) reminds customers that while holiday lighting truly adds to the season, it can also significantly increase the potential for fire risk, injury and electric shock if the proper precautions aren’t followed while decorating.  Adding to possible safety risks, older, non-energy-efficient lighting can severely impact customers’ power bills.
 
“We’re asking our customers to please be safe while trimming the tree and decking the halls over the next few weeks,” said Laurie Giammona, PG&E’s chief customer officer. “Brightening our communities with holiday lights is a great tradition, but we need everyone to be aware of their surroundings to avoid electric hazards and to prevent fires. Our safety tips are simple to follow and help make sure everyone has a safe and joyful holiday.”
 
To ensure that customers remain safe throughout the holiday, PG&E offers the following safety tips that customers can use as they decorate for the season.

Please visit http://www.pgecurrents.com/video/save-energy-stay-safe-while-stringing-holiday-lights/

 


 

PG&E Corporation’s 2014 Corporate Responsibility and Sustainability Report

PG&E's comprehensive online report highlights the progress they are making—with examples, statistics, local videos and stories that bring PG&E’s sustainability commitment to life. The report details the strategies and partnerships being pursuing to deliver safe, reliable, affordable and clean energy to create a better future for the communities PG&E is privileged to serve.

Please visit http://www.pgecorp.com/sustainability

 


 

VIDEO: PG&E Employees Descend on Napa to Aid Customers Impacted by Earthquake